Pest control answering service: trained people answer and book your calls
Keep working. We’ll take the next call.
Callvix Solutions is a human pest control answering service for U.S. pest control companies. Trained people answer in your company name, qualify the pest issue and book eligible jobs by your rules — $399/month plus $2.99 per answered inbound call, with no long-term contract.
20 minutes, no obligation.
$399/month + $2.99 per answered inbound call·Mon–Fri, 9am–6pm your company’s local time·No long-term contract
- A new customer calls
- Answered in your business name
- Booked: tomorrow, 10am–12pm
For the calls your team can’t get to
Callvix Solutions works only with pest control companies. You choose which calls come to us, and we answer them the way your own office would. See how our call handling works.
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Technicians on a job
Mid-treatment or driving between stops, nobody can pick up. The call is answered in your name and the job booked by your rules.
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An office at capacity
Forward only the overflow: the calls that stack up while your office is already on the line. You keep answering the rest.
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Evenings and weekends, if you add them
Base coverage is Monday to Friday, 9am–6pm your company’s local time. Evening and weekend windows are optional add-ons, agreed at setup.
In pest control, a missed call can mean a missed booking
Pest problems feel urgent. A wasp nest by the front door, mice in the walls, ants across the counter — the caller wants it dealt with today, and when nobody answers they can simply ring the next company.
Nothing about that is a failure of effort. It is what happens when the people who do the work are also the people expected to answer.
From first call to booked job: how our pest control phone answering works
Every call runs in the same order, and every decision in it follows a rule you set. See how setup and test calls work →
- AnsweredIn your company name
- Service areaAddress checked first
- QualifiedPest, urgency, access
- Booked or escalatedBy your rules
Your rules stay in charge
Agreed with you before we answer a single call.
- Your service areaZIPs or a radius, checked before anything is booked.
- What we may quoteThe services and prices you allow us to discuss. Everything else goes to you.
- Which slots we may offerHow far ahead, which windows, and what we never book.
When a call isn’t a booking
- Urgent
- Your named contact, by the method you choose
- Outside your area
- Logged and sent to you unless your rules allow us to book it
- Warranty or a judgment call
- Escalated. We don’t promise on your behalf
See what happens to one call
The same steps on one sample call. Our representatives only handle pest control calls, so they learn the language callers use: ants vs. carpenter ants, one-time vs. quarterly, “is it safe for my dog?”
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Caller“There are wasps building a nest right by our front door. Can someone come out?”
Details capturedPest, location and urgency.
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Callvix Solutions“I can help with that. What’s the service address? I’ll check it’s inside your coverage area.”
Caller“It’s 14 Oak Lane.”
Service area checkedBooked only if the address is in your area.
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Callvix Solutions“That’s covered. There’s a slot tomorrow between 10am and 12pm — does that work?”
Caller“Yes, that’s fine.”
Booking rules appliedOnly the slots you allow.
Job booked — sent to your office
- Issue
- Wasp nest — front door eave
- Urgency
- Urgent — by the door
- Address
- 14 Oak Lane — in your service area
- Slot
- Tomorrow, 10am–12pm
- Access
- Side gate, caller will be home
- Pets
- Dog in the rear yard
Reaches your team by the method agreed at setup.
A clear handoff after each call we take
You receive the booking or the next step, the caller’s details and what your technician needs to know before arriving — shared the way we agree during setup.
- The booking, or the next step if it wasn’t one
- Who called, the address and the pest issue
- Access, pets and anything else the technician should know
With the CRM Management add-on ($99/month), we enter the agreed details manually in your scheduling system, for the calls your workflow covers, using access you grant and can revoke. See how CRM entry works →
After-hours and weekend pest control call answering
Base coverage is Monday to Friday, 9am–6pm in your company’s local time. If your phone keeps ringing after that, add After-Hours Coverage ($199/month) and we answer and book live in the evening, on a window agreed at setup. Weekend Coverage ($149/month) does the same on Saturdays and Sundays. Overnight coverage is not offered, so decide ahead of time what happens to a late-night call, such as voicemail or an on-call person on your team. Our guide to after-hours pest control calls helps you choose the windows from your own call data, and our pricing page lists every add-on.
Overflow and busy-season coverage for your office
When swarm season or a run of wasp calls fills the phones, your office doesn’t have to answer every call itself. Forward only the overflow: the calls that stack up while your team is already on the line or out on jobs. We answer those in your company name and book them by the rules you set at setup, from your service area to the slots we may offer. Your office keeps answering the rest. It’s an alternative to a pest control call center that takes only the calls your team can’t get to, and you decide which calls come to us.
One plan, priced per call — not per minute
$399 / month plus $2.99 / answered inbound call
$0.99 per outbound follow-up, when used.
Month-to-month, with no long-term contract.
Optional add-ons
- After-Hours Coverage Live call handling in the evening, after your standard business hours close.$199/month
- Weekend Coverage Saturday and Sunday live answering on your weekend availability.$149/month
- CRM Management Call notes and booking details entered manually in your CRM or system, for the calls your agreed workflow covers, using access you grant.$99/month
Evening and weekend windows are agreed at setup. Overnight coverage is not offered.
The week it covers
9am–6pm, your company’s local time — included, Monday to Friday. Evenings and weekends only if you add them. Outside the windows you choose, calls are not answered live.
Works with the tools your office already runs on
With the CRM Management add-on, our representatives work inside the system your office already runs. It’s manual work by a person — no native integration or automatic sync.
- Your login. Created in your own account, with the permissions you choose.
- Your control. Access you grant and can revoke whenever you like.
- FieldRoutesScheduling and customer history, with available lead-source details recorded under your agreed mapping; unknown sources stay marked unknown.
- ServiceTitanBusiness-unit and job-type rules, available membership information checked, and available source details recorded under approved rules.
- GorillaDeskA defined daily booking window for small teams, and escalation for everything else.
- BriostackAccounts, routes and recurring schedules, read before anything is promised.
- PestPacAccount history read for warranty and callback calls rather than guessed at.
- Housecall ProJobs and customers, with the permission level you grant and can revoke.
Your own system: Tell us which system you use. We’ll confirm the workflow and access requirements during setup.
Straight answers for pest control owners
Callvix Solutions at a glance
Answered by trained people, not an AI voice bot.
Calls answered in your company’s name, with jobs booked by your rules.
$399/month + $2.99 per answered inbound call.
Monday–Friday, 9am–6pm in your company’s local time. After-Hours and Weekend add-ons; overnight coverage is not offered.
CRM Management add-on: a representative enters call notes and booking details in your FieldRoutes, PestPac, GorillaDesk, Briostack, ServiceTitan or Housecall Pro account, using access you grant. Manual entry, with no native integration or automatic sync.
No setup fee. Month-to-month, with no long-term contract.
Weighing up providers? Our guide helps you compare pest control answering services on price, billing and hours.
Is Callvix Solutions a real human service or an AI bot?
Real people. Trained representatives answer in your company’s name. Callvix Solutions is not an AI service and does not use a voice bot.
Do you answer calls as our company?
Yes. We answer in your business name, using the greeting agreed during setup, then qualify the pest issue and book eligible jobs by your rules. See each step of a call.
What hours are covered?
The $399 base covers Monday to Friday, 9am–6pm in your company’s local time. After-Hours Coverage ($199/month) adds an evening window agreed at setup, and Weekend Coverage ($149/month) adds Saturdays and Sundays. Overnight coverage is not offered.
How much does it cost?
$399/month plus $2.99 per answered inbound call, and $0.99 per outbound follow-up when used. The optional add-ons are After-Hours Coverage at $199/month, Weekend Coverage at $149/month and CRM Management at $99/month. See full pricing.
Which CRM or scheduling systems do you work with?
With the optional CRM Management add-on ($99/month), a representative enters the agreed call notes and booking details in your own FieldRoutes, PestPac, GorillaDesk, Briostack, ServiceTitan or Housecall Pro account, using a named user you create. It’s entry by a person: there is no native integration or automatic sync. See the systems we work in.
Is there a contract or setup fee?
No long-term contract and no setup fee. Callvix Solutions is month-to-month. You can cancel any time by email; service continues to the end of that billing month, and part months aren’t refunded.
How fast can we start?
You’re typically live 7–10 business days after we receive your details. Before coverage starts, we agree your rules, set up call forwarding and run test calls with you. See the setup steps.
Let’s map your call flow
Book a free 20-minute discovery call. We’ll talk through the calls you want covered, your booking rules and how call details should reach your team.