A pest control answering service for ServiceTitan offices
Trained people answer your calls and use the business unit, job type and arrival window your booking rules allow, escalating what doesn’t fit. The answering service is $399/month plus $2.99 per inbound call; ServiceTitan entry is the optional CRM Management add-on.
Manual CRM entryoptional $99/monthaccess you grantno automatic sync
- Caller issue
An annual-plan member asks whether spiders in the basement are covered.
- Rule and access check
The question is checked against the plan wording the office has approved, using the information our access allows.
- Outcome
Membership question checked under your rules; unclear cases go to the office.
Read the example conversation
Illustrative example, not a recording or customer record. Entry in ServiceTitan requires the optional CRM Management add-on.
What happens to a call, step by step
The base service covers answering in your company’s name, qualification and booking by your rules, Monday–Friday 9am–6pm your company’s local time, with evening and weekend coverage as options. Booking and call details reach your team by the method agreed during setup. The steps below are the work inside ServiceTitan that the optional CRM Management add-on ($99/month) adds.
Lookup and context
Customer and location search before anything else, with membership status read before we discuss pricing or availability.
New customer and location
Created with the campaign or lead-source information available, recorded in the fields and categories your office approves.
The job
We use the business unit, job type and arrival window allowed by your booking rules.
Job notes
Pest, severity, structure and access details written where your dispatcher and tech both read them.
Escalation
Commercial work, membership changes, anything with a price outside your published range, and any call your rules flag goes straight to your named contact.
Where ServiceTitan changes how we work
Business unit and job type mapping is agreed in writing at onboarding. If a call doesn't map cleanly we escalate rather than guess, because an incorrect job type can create a booking or reporting error.
We record the available campaign or lead-source information in the fields and categories your office approves. Unknown or conflicting sources are flagged rather than guessed.
Membership and plan status is checked, using the information available to us, before pricing is discussed, and pricing follows your approved rules. Unclear cases go to your named contact.
Arrival windows are booked to your capacity rules, not to the first opening.
Three example ServiceTitan calls, and how we’d handle them
Illustrative scenarios — your own booking and escalation rules decide the actual response.
The paid-search caller
If you're spending on lead generation, the source of this call matters. We capture the source details available for the call using your agreed mapping. Your office can combine those records with campaign spend and completed-job outcomes when reviewing marketing performance.
“I'm a member — does that cover this?”
Membership status is checked, using the information available to us, before any pricing is discussed, and members are quoted by your approved pricing rules. Unclear cases go to your named contact, as in the example call above. Membership changes and cancellation requests are recorded and escalated under your instructions.
“We manage twelve properties”
Property management and commercial calls are qualified properly — sites, contacts, scope, current provider — and escalated with a written summary rather than being forced into a residential job type.
What we agree before we take a live call
All of this is written down before we answer in your name.
ServiceTitan access, only if you take CRM Management. With the $99/month add-on you create a named user with the permissions you’re comfortable granting, revocable at any time. Without the add-on, no account access is needed.
Your service areas, and what we should do with an address that falls outside them.
Your pricing rules, and the point at which a pricing question should come to you instead.
A mapping between what a caller describes and the service or job type you want booked.
Your escalation contact, the method, and what counts as urgent enough to use it.
The greeting, in your company’s name, exactly as you want it spoken.
Your ServiceTitan mapping. Which business units, job types, arrival windows and campaign categories we may use, and the permissions that requires.
Forwarding, handoff and test calls. We confirm the numbers you forward, how booking and call details reach your team, and run test calls before coverage starts. See the setup steps.
The same flat pricing, whichever system you run
Per call, not per minute — a long, complicated booking costs the same as a quick question.
Human answering, qualification and booking by your rules
Monday–Friday, 9am–6pm your company’s local time. Booking and call details are shared with your team using the method agreed during setup, plus reporting on the calls we handle.
- Per outbound follow-up call$0.99
Call notes and booking details entered directly in ServiceTitan
Added only if you want it. Our representatives work in your own account using access you grant and can revoke.
- Evening coverage+$199/mo
- Weekend coverage+$149/mo
Questions ServiceTitan offices ask
Let’s map your current call flow
A free 20-minute discovery call. We’ll talk through your current call flow and what booking correctly in ServiceTitan would take. No contract, no pressure.
ServiceTitan is a trademark of its respective owner. Callvix Solutions is an independent answering service and is not affiliated with, endorsed by, or partnered with ServiceTitan. Call workflows are configured around the system your office already uses and are subject to the access you grant.