Business units, job types and campaign attribution — booked right the first time.
ServiceTitan is built for offices that care about attribution, capacity and job costing. That's a good thing, and it raises the bar for whoever answers the phone: a call booked to the wrong job type or business unit is worse than a call that went to voicemail, because now your reporting is wrong too.
Illustrative sample call — not a customer testimonial or performance claim.
Callvix is a pest control answering service staffed by trained people, not an AI bot. During your agreed coverage we answer in your company’s name, qualify the pest issue, and book eligible jobs by your rules — working inside ServiceTitan so your team sees the job where they expect it. Standard coverage is Monday to Friday, 9am to 6pm in your local time; evening and weekend coverage are optional add-ons.
Customer and location search before anything else, with membership status read before we discuss pricing or availability.
Created with the campaign and lead source attribution your reporting depends on, so paid spend stays measurable.
Booked to the business unit, job type and arrival window you've mapped — never to whatever is closest to free.
Pest, severity, structure and access details written where your dispatcher and tech both read them.
Commercial work, membership changes, anything with a price outside your published range, and any call your rules flag goes straight to your named contact.
Business unit and job type mapping is agreed in writing at onboarding. If a call doesn't map cleanly we escalate rather than guess — a mis-booked job distorts capacity planning as well as revenue reporting.
Campaign attribution is captured on every new customer, because a ServiceTitan office is usually spending real money on lead generation and needs the source to be right.
Membership and plan status is checked before pricing is discussed, so an existing member never gets quoted a non-member price.
Arrival windows are booked to your capacity rules, not to the first opening.
The ones where the difference between a trained pest-control representative and a generic call center shows up in your revenue rather than in a survey.
If you're spending on lead generation, this call has a known cost and the attribution has to be right. We capture campaign and source on every new customer, so your cost per booked job stays a real number rather than an estimate.
Membership status is checked before any pricing is discussed, so a member never gets quoted a non-member price. Membership changes and cancellations are always escalated.
Property management and commercial calls are qualified properly — sites, contacts, scope, current provider — and escalated with a written summary rather than being forced into a residential job type and distorting your capacity planning.
Setup is a conversation, not a form. All of this is written down before we answer in your name.
A named user in ServiceTitan with the permission level you’re comfortable granting — revocable at any time.
Your service areas, and what we should do with an address that falls outside them.
Your pricing rules, and the point at which a pricing question should come to you instead.
A mapping between what a caller describes and the service or job type you want booked.
Your escalation contact, the method, and what counts as urgent enough to use it.
The greeting, in your company’s name, exactly as you want it spoken.
The difference between a useful answering service and one that creates work for you.
We are not a ServiceTitan partner and this is not a native integration. There is no data sync. Our people work in your account like an in-house CSR would, using access you control.
We don’t take payment or quote account balances. We don’t invent an answer to a pricing or scope question that falls outside your rules — it gets escalated. We don’t process cancellations; we capture the reason and hand the call to you the same day. And we only work with pest control companies, so we would be the wrong choice for your other trades if you run any.
Per call, not per minute — a long, complicated booking costs the same as a quick question.
Our prices are published rather than quoted — you can work out what Callvix costs before you ever speak to us. See the full pricing breakdown →
A free 15-minute discovery call. We’ll look at where calls are leaking today and what booking correctly in ServiceTitan would actually take. No contract, no pressure.
ServiceTitan is a trademark of its respective owner. Callvix Solutions is an independent answering service and is not affiliated with, endorsed by, or partnered with ServiceTitan. Call workflows are configured around the system your office already uses and are subject to the access you grant.
