A pest control answering service for offices running PestPac
Trained people answer in your company’s name and follow the service-code, branch and territory rules documented before calls begin. The answering service is $399/month plus $2.99 per inbound call; work inside PestPac is the optional CRM Management add-on.
Manual CRM entryoptional $99/monthaccess you grantno automatic sync
- Caller issue
A facilities manager wants regular service at three retail sites.
- Rule and access check
Commercial multi-site work goes to office review under your rules; sites, size, current provider and decision maker are noted.
- Outcome
Commercial inquiry qualified for office review.
Read the example conversation
Illustrative example, not a recording or customer record. Entry in PestPac requires the optional CRM Management add-on.
What happens to a call, step by step
The base service covers answering in your company’s name, qualification and booking by your rules, Monday–Friday 9am–6pm your company’s local time, with evening and weekend coverage as options. Booking and call details reach your team by the method agreed during setup. The steps below are the work inside PestPac that the optional CRM Management add-on ($99/month) adds.
Lookup first
Phone number, then service address. PestPac accounts often have history that changes the whole call, so we read it before we talk pricing or availability.
New account creation
Created with the customer details your office requires and the lead source available under your agreed mapping.
The appointment
Scheduled against the service code, branch and territory you've mapped for that pest and location — not the first open slot we find.
Notes on the work order
Pest, severity, structure type, access and safety details, and any question the caller asked that a tech should know the answer to.
Escalation
By default, commercial accounts, termite and WDO work, warranty questions and pricing questions outside your published range go to your named contact. Any different handling must be agreed and supported during setup; uncertain warranty eligibility is always escalated.
Where PestPac changes how we work
We document the account, service and booking fields your office requires before calls begin. We build a mapping table at onboarding — caller says X, we book code Y — and we don't improvise outside it.
Multi-branch and territory rules are followed as configured. If an address falls outside a defined territory we escalate rather than guess.
Recurring versus one-time is your call, not ours. We offer what you tell us to offer.
If your office runs a specific cancellation or reschedule policy, it goes in the script and is quoted the same way every time.
Three example PestPac calls, and how we’d handle them
Illustrative scenarios — your own booking and escalation rules decide the actual response.
“It's under warranty, isn't it?”
Warranty and callback requests can have different billing and service rules from a new sale, and the answer usually lives in the account history. We read what our access allows and follow your rule. If coverage is ambiguous, we escalate to your named contact rather than give a yes we can't stand behind.
“We need someone for our three retail sites”
The scenario in the example call above. Commercial multi-site work needs its own rules, so we qualify it — sites, square footage, current provider, decision maker — and escalate with a written summary rather than dropping it into a residential service code.
“I think it's termites”
A call where the inspection and service code need particular care. Default handling is to qualify the evidence the caller describes, capture the structure details, and escalate for inspection scheduling — unless you've told us otherwise.
What we agree before we take a live call
All of this is written down before we answer in your name.
PestPac access, only if you take CRM Management. With the $99/month add-on you create a named user with the permissions you’re comfortable granting, revocable at any time. Without the add-on, no account access is needed.
Your service areas, and what we should do with an address that falls outside them.
Your pricing rules, and the point at which a pricing question should come to you instead.
A mapping between what a caller describes and the service or job type you want booked.
Your escalation contact, the method, and what counts as urgent enough to use it.
The greeting, in your company’s name, exactly as you want it spoken.
Forwarding, handoff and test calls. We confirm the numbers you forward, how booking and call details reach your team, and run test calls before coverage starts. See the setup steps.
The same flat pricing, whichever system you run
Per call, not per minute — a long, complicated booking costs the same as a quick question.
Human answering, qualification and booking by your rules
Monday–Friday, 9am–6pm your company’s local time. Booking and call details are shared with your team using the method agreed during setup, plus reporting on the calls we handle.
- Per outbound follow-up call$0.99
Call notes and booking details entered directly in PestPac
Added only if you want it. Our representatives work in your own account using access you grant and can revoke.
- Evening coverage+$199/mo
- Weekend coverage+$149/mo
Questions PestPac offices ask
Let’s map your current call flow
A free 20-minute discovery call. We’ll talk through your current call flow and what booking correctly in PestPac would take. No contract, no pressure.
PestPac is a trademark of its respective owner. Callvix Solutions is an independent answering service and is not affiliated with, endorsed by, or partnered with PestPac. Call workflows are configured around the system your office already uses and are subject to the access you grant.