Pest control answering service for FieldRoutes offices
Trained people answer your calls, qualify the pest issue and book within the service areas and appointment windows you approve. The answering service is $399/month plus $2.99 per inbound call; entering details in FieldRoutes is the optional CRM Management add-on.
Manual CRM entryoptional $99/monthaccess you grantno automatic sync
- Caller issue
A quarterly-plan customer has ants in the kitchen before the next visit.
- Rule and access check
Service address confirmed; the plan is checked against the office’s re-service rules, using account history only where CRM Management access allows.
- Outcome
Re-service eligibility checked; appointment window to be confirmed.
Read the example conversation
Illustrative example, not a recording or customer record. Entry in FieldRoutes requires the optional CRM Management add-on.
What our FieldRoutes answering service includes
The base service covers answering in your company’s name, qualification and booking by your rules, Monday–Friday 9am–6pm your company’s local time, with evening and weekend coverage as options. Booking and call details reach your team by the method agreed during setup. The steps below are the work inside FieldRoutes that the optional CRM Management add-on ($99/month) adds.
New caller, no record
We search by phone number and address first. If there's no customer, we create one with the details you require — name, service address, phone, email, and the source you use for lead tracking.
Existing customer
With CRM Management and appropriate access, we review the relevant account history before discussing service eligibility or booking. A recurring account calling about a re-service gets handled differently from a first-time caller.
The appointment
Booked to an available slot inside the service area and time window you've defined, against the service type you've told us to use for that pest and property type.
Notes and flags
Pest type, urgency, access details, pets on site, gate codes — anything the tech needs before they knock, written into the appointment note in the format your team already reads.
Escalation
Anything outside your booking rules — a commercial account, a termite or WDO inquiry, a complaint, a service area edge case — goes to the person you name, by the method you name, under your escalation instructions.
Where FieldRoutes changes how we work
We book against the slots you make available rather than filling the first open gap. You decide how much of the calendar we can touch.
Subscription and recurring service accounts are handled differently from one-time jobs. We follow your rule on when to offer a plan and when not to.
With CRM Management, we record the lead-source information available under your agreed mapping. If the source is unknown, we use your approved unknown/not-provided value rather than guessing.
If your office uses custom fields for anything a tech needs, tell us at onboarding and they become part of the call script.
Three example FieldRoutes calls, and how we’d handle them
Illustrative scenarios — your own booking and escalation rules decide the actual response.
“My quarterly is due but I've got ants now”
The scenario in the example call above: a plan customer with a live problem between services. We check it against your re-service policy and book it the way you've told us to, or escalate if the account looks unusual, rather than opening a new one-time job.
“How much for a house my size?”
The caller wants a number before they'll commit. We quote from your published range where the property and pest fall inside it, and escalate the moment it doesn't — square footage outliers, outbuildings, acreage, anything with a crawl space you price differently.
“I'm just outside your area, right?”
Service-area edges are where a booking goes wrong. We check the address against your defined areas before offering a time, and hand borderline addresses to you rather than guessing.
Set up your call handling, access and booking rules
All of this is written down before we answer in your name.
Your rules. Coverage window, service areas and what to do with an address outside them, pricing you allow us to quote, what may be booked and what must come to you, and your escalation contact and method.
Call forwarding and handoff. You forward the numbers you choose, and we agree the method for sharing booking and call details with your team.
FieldRoutes access, if you take CRM Management. With the $99/month add-on you create a named user with the permission level you’re comfortable granting, revocable at any time. Without the add-on, no account access is needed.
Test calls. We run calls through your rules together and correct the greeting, routing and wording before any customer reaches us.
The greeting, in your company’s name, exactly as you want it spoken.
FieldRoutes answering service pricing and coverage
Per call, not per minute — a long, complicated booking costs the same as a quick question.
Human answering, qualification and booking by your rules
Monday–Friday, 9am–6pm your company’s local time. Booking and call details are shared with your team using the method agreed during setup, plus reporting on the calls we handle.
- Per outbound follow-up call$0.99
Call notes and booking details entered directly in FieldRoutes
Added only if you want it. Our representatives work in your own account using access you grant and can revoke.
- Evening coverage+$199/mo
- Weekend coverage+$149/mo
FieldRoutes answering service questions
Is Callvix Solutions affiliated with FieldRoutes?
No, and we don't claim to be. There is no affiliation, endorsement, native integration, data sync or partnership. With the CRM Management add-on our representatives work inside your FieldRoutes account the way an in-house CSR would, using access you grant and can revoke. FieldRoutes and PestRoutes are trademarks of their respective owners.
Does the base service include entering bookings in FieldRoutes?
No. The base plan covers live answering, qualification and appointment booking by your rules, with booking and call details shared using the method agreed during setup, plus reporting on the calls we handle. Direct entry into FieldRoutes is the CRM Management add-on at $99/month.
What account access do your representatives need?
A named user account with the permissions you're comfortable granting — typically enough to search customers, create records, and book appointments. You control the permission level and can revoke it at any time.
Can you work alongside our own office staff?
Yes. You can forward only overflow — the calls stacking up while the team is on a job — and keep answering the rest yourselves. You decide which calls come to us, within your agreed coverage window.
What happens to a call you cannot book?
It is escalated or returned to you with the reason, under the instructions you set. Requests outside your booking rules — a commercial account, a termite or WDO inquiry, a complaint, a service-area edge case — go to the person you name, by the method you name.
Can you book onto specific routes, or only into open slots?
We review the service-area and booking-window rules you want us to use and confirm which workflow we can support with the access available. Anything that doesn't fit those rules is escalated to you, and booking still depends on a suitable slot being available.
What if we use PestRoutes rather than FieldRoutes?
FieldRoutes is the name adopted by the former PestRoutes business. Tell us which product and interface your office uses so we can confirm access and the booking workflow before service starts.
What won’t your representatives do without instructions?
Billing questions, payment requests and cancellation requests are recorded and escalated under your instructions. Any additional account action must be specifically agreed and supported before service starts. Representatives also don’t answer a pricing or scope question that falls outside the rules you set.
Discuss your FieldRoutes call-handling workflow
A free 20-minute discovery call. We’ll talk through your current call flow and what booking correctly in FieldRoutes would take. No contract, no pressure.
FieldRoutes is a trademark of its respective owner. Callvix Solutions is an independent answering service and is not affiliated with, endorsed by, or partnered with FieldRoutes. Call workflows are configured around the system your office already uses and are subject to the access you grant.