For small teams where the phone is whoever is closest to it.
GorillaDesk offices are usually smaller and leaner — often the owner is on a route, and the phone is whoever is closest to it. That's exactly the setup where calls leak. The software is simple enough that our representatives can be booking correctly in days, not weeks.
Illustrative sample call — not a customer testimonial or performance claim.
Callvix is a pest control answering service staffed by trained people, not an AI bot. During your agreed coverage we answer in your company’s name, qualify the pest issue, and book eligible jobs by your rules — working inside GorillaDesk so your team sees the job where they expect it. Standard coverage is Monday to Friday, 9am to 6pm in your local time; evening and weekend coverage are optional add-ons.
Phone and address search first, so a returning customer never gets treated like a stranger.
Created with the fields you use, including the tags or custom fields your office relies on for filtering and follow-up.
Booked against the job type and duration you've mapped for that pest, into a window you've opened for us.
Pest, urgency, property type, pets, access — and anything else your tech would want to know before pulling up.
Out-of-area addresses, commercial work, complaints, and any price question outside your set range come to you rather than getting an invented answer.
Small teams usually don't want the whole calendar exposed. Most GorillaDesk offices give us a defined daily window and let us escalate everything else — a fine way to start, and easy to loosen later.
Job durations matter when one tech is the whole schedule. We book the length you tell us for each job type, not a default.
If you use tags for lead source or campaign tracking, we apply them on every new customer we create.
Owner-operators often want a text summary after every call. That's a standard option, not an upgrade.
The ones where the difference between a trained pest-control representative and a generic call center shows up in your revenue rather than in a survey.
The call that pays for the service. With one or two techs the honest answer is usually not today — so we book the earliest slot you've opened, set the expectation clearly, and flag urgency so you can move it if the route allows.
Owner-operators are the most likely to lose a caller here, because the price conversation used to require the owner. We quote from your set range, and anything outside it comes to you with the details already captured.
Price-shopping calls need different handling than urgent ones. We capture what they were quoted and by whom where they'll say, and hand you a call you can actually win instead of a voicemail.
Setup is a conversation, not a form. All of this is written down before we answer in your name.
A named user in GorillaDesk with the permission level you’re comfortable granting — revocable at any time.
Your service areas, and what we should do with an address that falls outside them.
Your pricing rules, and the point at which a pricing question should come to you instead.
A mapping between what a caller describes and the service or job type you want booked.
Your escalation contact, the method, and what counts as urgent enough to use it.
The greeting, in your company’s name, exactly as you want it spoken.
The difference between a useful answering service and one that creates work for you.
We are not a GorillaDesk partner and this is not a native integration. There is no data sync. Our people work in your account like an in-house CSR would, using access you control.
We don’t take payment or quote account balances. We don’t invent an answer to a pricing or scope question that falls outside your rules — it gets escalated. We don’t process cancellations; we capture the reason and hand the call to you the same day. And we only work with pest control companies, so we would be the wrong choice for your other trades if you run any.
Per call, not per minute — a long, complicated booking costs the same as a quick question.
Our prices are published rather than quoted — you can work out what Callvix costs before you ever speak to us. See the full pricing breakdown →
A free 15-minute discovery call. We’ll look at where calls are leaking today and what booking correctly in GorillaDesk would actually take. No contract, no pressure.
GorillaDesk is a trademark of its respective owner. Callvix Solutions is an independent answering service and is not affiliated with, endorsed by, or partnered with GorillaDesk. Call workflows are configured around the system your office already uses and are subject to the access you grant.
