A pest control answering service for Housecall Pro offices
Your software isn't pest-specific. Whoever answers your phone should be.
Plenty of pest control companies run on Housecall Pro because it's fast to set up and doesn't get in the way. The trade-off is that it isn't pest-specific — so the person answering your phone has to bring the pest knowledge themselves. That's the whole reason we only work in this one industry.
Illustrative sample call — not a customer testimonial or performance claim.
Your phone, handled like an in-house office
Callvix is a pest control answering service staffed by trained people, not an AI bot. During your agreed coverage we answer in your company’s name, qualify the pest issue, and book eligible jobs by your rules — working inside Housecall Pro so your team sees the job where they expect it. Standard coverage is Monday to Friday, 9am to 6pm in your local time; evening and weekend coverage are optional add-ons.
What happens to a call, step by step
Lookup
Customer search by phone and address before the conversation goes anywhere.
New customer
Created with the fields, tags and lead source your office uses.
The job
Booked to the job type and duration you've mapped, inside a schedule window you've opened.
Notes
Pest, urgency, property type, pets, access and gate codes — the things a tech needs before they arrive.
Escalation
Estimates, commercial work, out-of-area addresses and complaints go to your named contact rather than being answered by us.
Where Housecall Pro changes how we work
Housecall Pro isn't built around pest-specific service types, so the mapping work matters more, not less. We agree job types and durations for each pest scenario in writing before we take a live call.
If you use the estimate flow, we capture the details and hand it over rather than pricing work ourselves.
Tags are applied consistently so your follow-up and marketing filters keep working.
Recurring service is offered only where you've told us to offer it, with your wording.
Three calls a Housecall Pro office gets every week
The ones where the difference between a trained pest-control representative and a generic call center shows up in your revenue rather than in a survey.
“Can you just give me a ballpark?”
Housecall Pro offices often run an estimate flow rather than fixed pricing. We give a range only where you've authorised one, capture everything an estimate needs, and hand it over rather than pricing the job ourselves.
“It's a rental — the tenant will let you in”
Access and authorisation calls create no-shows. We capture who is paying, who is authorising, who will be on site, and how the tech gets in — and put all four in the job notes.
“Do you do wildlife too?”
Scope questions where the honest answer may be no. We answer from your actual service list rather than saying yes to keep the caller happy, and escalate anything adjacent that you might want.
What we agree before we take a live call
Setup is a conversation, not a form. All of this is written down before we answer in your name.
A named user in Housecall Pro with the permission level you’re comfortable granting — revocable at any time.
Your service areas, and what we should do with an address that falls outside them.
Your pricing rules, and the point at which a pricing question should come to you instead.
A mapping between what a caller describes and the service or job type you want booked.
Your escalation contact, the method, and what counts as urgent enough to use it.
The greeting, in your company’s name, exactly as you want it spoken.
What we don’t do
The difference between a useful answering service and one that creates work for you.
We are not a Housecall Pro partner and this is not a native integration. There is no data sync. Our people work in your account like an in-house CSR would, using access you control.
We don’t take payment or quote account balances. We don’t invent an answer to a pricing or scope question that falls outside your rules — it gets escalated. We don’t process cancellations; we capture the reason and hand the call to you the same day. And we only work with pest control companies, so we would be the wrong choice for your other trades if you run any.
The same flat pricing, whichever system you run
Per call, not per minute — a long, complicated booking costs the same as a quick question.
- Base subscription — Mon–Fri live answering & booking$399/mo
- Per inbound call we handle$2.99
- Per outbound follow-up call$0.99
- CRM Management add-on — deeper record hygiene in Housecall Pro$99/mo
- After-Hours coverage add-on$199/mo
- Weekend coverage add-on$149/mo
Our prices are published rather than quoted — you can work out what Callvix costs before you ever speak to us. See the full pricing breakdown →
Questions Housecall Pro offices ask
Let’s map your current call flow
A free 15-minute discovery call. We’ll look at where calls are leaking today and what booking correctly in Housecall Pro would actually take. No contract, no pressure.
Related reading
Housecall Pro is a trademark of its respective owner. Callvix Solutions is an independent answering service and is not affiliated with, endorsed by, or partnered with Housecall Pro. Call workflows are configured around the system your office already uses and are subject to the access you grant.