A pest control answering service for Housecall Pro offices
Pest-specific call handling for your Housecall Pro workflow: we agree how your services map to job types, durations, estimate requests and recurring-service rules before calls begin. The answering service is $399/month plus $2.99 per inbound call; Housecall Pro entry is the optional CRM Management add-on.
Manual CRM entryoptional $99/monthaccess you grantno automatic sync
- Caller issue
A tenant asks for roach treatment and says the landlord agreed.
- Rule and access check
Payer, authorizing person, access and the office’s rental-property rules are checked before anything is confirmed.
- Outcome
Access and authorization details captured; next step set by your rules.
Read the example conversation
Illustrative example, not a recording or customer record. Entry in Housecall Pro requires the optional CRM Management add-on.
What happens to a call, step by step
The base service covers answering in your company’s name, qualification and booking by your rules, Monday–Friday 9am–6pm your company’s local time, with evening and weekend coverage as options. Booking and call details reach your team by the method agreed during setup. The steps below are the work inside Housecall Pro that the optional CRM Management add-on ($99/month) adds.
Lookup
Customer search by phone and address before creating a record or discussing booking.
New customer
Created with the fields, tags and lead source your office uses.
The job
Booked to the job type and duration you've mapped, inside a schedule window you've opened.
Notes
Pest, urgency, property type, pets, access and gate codes — the things a tech needs before they arrive.
Escalation
Estimates, commercial work, out-of-area addresses and complaints go to your named contact rather than being answered by us.
Where Housecall Pro changes how we work
We agree how each pest scenario maps to your job types and durations, in writing, before we take a live call.
If you use the estimate flow, we capture the details and hand it over rather than pricing work ourselves.
Tags are applied consistently so your follow-up and marketing filters keep working.
Recurring service is offered only where you've told us to offer it, with your wording.
Three example Housecall Pro calls, and how we’d handle them
Illustrative scenarios — your own booking and escalation rules decide the actual response.
“Can you just give me a ballpark?”
If your office runs an estimate flow rather than fixed pricing, we give a range only where you've authorized one, capture everything an estimate needs, and hand it over rather than pricing the job ourselves.
“It's a rental — the tenant will let you in”
Unclear access or authorization can lead to a failed visit. As in the example call above, we capture who is paying, who is authorizing, who will be on site, and how the tech gets in, and put all four in the job notes.
“Do you do wildlife too?”
Scope questions where the honest answer may be no. We answer from your actual service list rather than saying yes to keep the caller happy, and escalate anything adjacent that you might want.
What we agree before we take a live call
All of this is written down before we answer in your name.
Housecall Pro access, only if you take CRM Management. With the $99/month add-on you create a named user with the permissions you’re comfortable granting, revocable at any time. Without the add-on, no account access is needed.
Your service areas, and what we should do with an address that falls outside them.
Your pricing rules, and the point at which a pricing question should come to you instead.
A mapping between what a caller describes and the service or job type you want booked.
Your escalation contact, the method, and what counts as urgent enough to use it.
The greeting, in your company’s name, exactly as you want it spoken.
Forwarding, handoff and test calls. We confirm the numbers you forward, how booking and call details reach your team, and run test calls before coverage starts. See the setup steps.
The same flat pricing, whichever system you run
Per call, not per minute — a long, complicated booking costs the same as a quick question.
Human answering, qualification and booking by your rules
Monday–Friday, 9am–6pm your company’s local time. Booking and call details are shared with your team using the method agreed during setup, plus reporting on the calls we handle.
- Per outbound follow-up call$0.99
Call notes and booking details entered directly in Housecall Pro
Added only if you want it. Our representatives work in your own account using access you grant and can revoke.
- Evening coverage+$199/mo
- Weekend coverage+$149/mo
Questions Housecall Pro offices ask
Let’s map your current call flow
A free 20-minute discovery call. We’ll talk through your current call flow and what booking correctly in Housecall Pro would take. No contract, no pressure.
Housecall Pro is a trademark of its respective owner. Callvix Solutions is an independent answering service and is not affiliated with, endorsed by, or partnered with Housecall Pro. Call workflows are configured around the system your office already uses and are subject to the access you grant.